Refund Policy
Crafted with care. Delivered with integrity.
Refund policy
Returns & Refunds
Return & Refund Policy
Last updated: July 2026
We stand behind every cover we make. If something is not right with your order, we want to hear about it and we will make it right. Please read the information below carefully before initiating a return.
01 — Right of Withdrawal
14-Day Return Window
As a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. Please notify us at info@urbantailorcovers.shop with your order number and intention to return.
After your return request is confirmed, you have a further 14 days to return the product.
02 — Return Conditions
Condition of Returned Items
— Unused and in its original condition
— In the original packaging, including the Signature Case
— Free from dirt, odour, or signs of use
— Accompanied by your proof of purchase
Items not meeting these conditions may not be accepted or may be subject to a partial refund.
03 — Return Shipping
Who Pays for Return Shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part — in which case we cover the cost.
We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.
04 — Refunds
How & When You Are Refunded
Once we have received and inspected your return, we will process your refund within 14 days to the original payment method. Original shipping costs are non-refundable, unless the return is due to our error.
05 — Defective or Incorrect Items
Manufacturing Defects & Errors
If your cover arrives with a defect or is incorrect, contact us within 48 hours at info@urbantailorcovers.shop with your order number and photos. We will arrange a repair, replacement, or full refund at no cost to you.
06 — Exclusions
Items Not Eligible for Return
— Items that have been used, washed, or altered
— Items returned without original packaging
— Items returned after the 14-day window without prior agreement
— Items purchased through a third-party retailer
— Damage from misuse, improper care, or normal wear and tear
URBAN TAILOR.®
Want to initiate a return? info@urbantailorcovers.shop